Support and Service — We’re here to help

Manual, Firmware, Drivers & Product Information

Most of our support information is specific to your product. Enter your model information in the search field below to download, or obtain information regarding manuals, remote codes, drivers, software, warranties or accessories.

Parts and Accessories

You can find and purchase replacement parts and accessories for your product on our partner site partstore.com. You will need the product's model number.

Buy parts and accessories on the PartStore website

Product Registration

There is no requirement to register your product with Rocketfish. For your convenience, if you purchased your product from Best Buy in the United States with a credit card, check or provided a Best Buy Reward Zone membership number, then we have a record of your purchase and nothing additional is required. However, we always encourage our customers to keep a copy of their purchase receipt.

If you purchased your product in any other way or received your product as a gift, please retain your purchase or gift receipt in a safe place. You will be asked to present your receipt/proof of purchase in order to obtain warranty service.

FAQs

Geek Squad® Protection

Most Rocketfish products are also eligible for our Geek Squad Protection, which is offered exclusively at Best Buy.

Join the Rocketfish Community

Engage with others, engage with us. Join the Rocketfish Community where you will find product help, troubleshooting tips and FAQs. You can also sign up for product notifications, post questions, and participate in discussions.

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